An insurance agent survey conducted in Connecticut, New Hampshire, New Jersey and New York shows areas in which insurance companies can perform better for their agents. The 2009 Company Performance Survey of more than 1,200 agents reveals they think companies should focus on:
·         Technology
·         Communication
·         Customer service
·         Partnership skills
It wasn’t all “areas for improvement”, however, according to an article from National Underwriter.  Agents also had many positive things to say about the companies they represent:
“According to the survey, agents said companies do well on the fundamentals, like claims handling and underwriting.
“It’s reassuring to find that insurance companies are doing so well where it matters most to independent agents,” said Diane Fowler, executive director of PIACT, PIANH, PIANJ and PIANY. “Companies are demonstrating sound, consistent underwriting and paying client claims promptly and fairly; it’s great to see carriers excelling in precisely the areas our members deem important,” added Ms. Fowler.”

As part of the survey, agents were also asked to evaluate the companies they represent, and National Underwriter identifies the top three rated companies for CT, NJ and NY.
What are tangible steps insurers can take to improve on technology, communication, customer service and/or partnerships for their agents?

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